Refund and Cancellation Policy

This Refund and Cancellation Policy explains how cancellations and refunds work for RankBnB subscriptions.

1. Subscription Billing

RankBnB offers monthly subscription plans billed through Paddle: Starter, Pro, Concierge.

Subscriptions renew automatically each month unless cancelled.

2. Cancelling a Subscription

You may cancel your subscription by using the billing management options provided by RankBnB or by contacting: support@rankbnb.cloud

If a self-service billing portal is not available, RankBnB support will help process the cancellation request.

3. Access After Cancellation

If you cancel, you may continue to access paid features until the end of the current billing period, unless otherwise required by law or payment provider policy.

After the billing period ends, your account may be downgraded to the Free plan.

4. Refund Requests

Refund requests should be sent to: support@rankbnb.cloud

Please include:

• account email
• subscription plan
• transaction date
• reason for the request

5. Refund Eligibility

Refunds may be considered when:

• duplicate billing occurred
• a technical issue prevented access to the paid service
• the subscription was purchased by mistake and no significant usage occurred
• applicable law requires a refund

Refunds may be declined when:

• the user already used paid features extensively
• the request is abusive or fraudulent
• the request is outside a reasonable period
• the issue is caused by misuse of the service

6. Paddle Refund Handling

Payments are processed by Paddle. Paddle may process refunds according to its own buyer terms, refund policy, payment method rules, and legal requirements.

7. No Guarantee of Results

RankBnB does not offer refunds simply because a recommendation did not increase bookings, ranking, revenue, or conversion. RankBnB provides informational audit and optimization tools, not guaranteed commercial results.

8. Failed Payments

If a subscription payment fails, access to paid features may be suspended, limited, or downgraded until payment is resolved.

9. Plan Downgrades

If you downgrade or cancel a paid plan, your monthly audit limit and premium access may change at the end of the billing period.

10. Contact

For refund or cancellation questions, contact: support@rankbnb.cloud